The package I sent with tracking number 35204243173182 has gone missing. I had made a sale through the Dolap app, and the buyer has been calling the Sürat Kargo Malkara branch for the past three days. However, they have been unable to locate the package. This delay is damaging both my seller reputation and the buyer’s trust in the platform. I urgently request that the package be found and delivered to the buyer. The Dolap app now shows that it will be returned to me, but neither the buyer nor I want a return. The product was sold in good faith, and we both expect a smooth delivery process. The package should be sent out for delivery to the buyer immediately. I have attached the buyer’s messages as well.
I have been selling through Dolap, and for the past week, my package has been lost at the Tepeören branch of Sürat Kargo. Despite multiple attempts to get information, I have received no updates or assistance. Both my customer and I are stuck in this situation, unable to move forward, which has been...
On Tuesday, April 22, I shipped a product I sold on Dolap. Today is Friday, May 2, and the shipment still shows as "in transit." My package, which is supposed to go to Çorum, has been stuck at the Merzifon transfer center for 5 days. I believe it has been lost. I’ve called customer service countless...
The product I purchased through the Dolap app, with web order code 2468749693562038, was handed over to Sürat Kargo and arrived at the delivery branch. It stayed there for two days before being marked as delivered without ever reaching my home. Somehow, this happened without a delivery code, and dur...
Sürat Kargo, with tracking number 37242371751515, sent a message saying my package had been delivered, but it is nowhere to be found. When I called the Alibeyköy Sürat Kargo Sağlık branch, they told me it had already been delivered. The next day, they said the package was actually at the branch and ...
The product I ordered through Trendyol was supposed to be delivered by Sürat Kargo, but my package was lost. Neither Trendyol nor Sürat Kargo is taking responsibility for processing the refund. My package was lost at the Sakarya transfer center, and Sürat Kargo’s Kocaeli branch has provided no solut...
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