I have not been able to get anyone from Turkcell Superonline for the past twelve days; my internet problem remains unresolved. The only reply I get is an automatic note claiming, "Work is ongoing due to a technical issue." For almost two weeks now, this has been the same message, no actual change or advancement. Every time I call customer assistance, the automated system indicates I will get additional information in a minute but nothing changes. For daily life and business, I depend on this service; hence, it is quite annoying to be left in the dark for such a lengthy period. Turkcell Superonline promised improved assistance and communication. I am disappointed with this state; I hope it will be corrected shortly.
I subscribed to the Turkcell Superonline campaign, which offered 2 months free for online applications, and had internet installed at my home. However, since the day it was set up, I have not been able to use the internet at all. There are constant technical issues, and Turkcell has not been able to...
I have been a Turkcell Superonline internet customer for a long time. For weeks, I have been experiencing serious problems with my internet connection. I have called customer service multiple times, but every time I am told “the teams will come” or “the problem is with Türk Telekom,” and nothing is ...
When I woke up on the morning of March 8, 2025, I saw that my Turkcell Superonline internet connection was down. Today is the 13th, and it is still not working. I have been calling for five business days, and nothing has been fixed. Each time I call, they open a fault detection case, only for an aut...
I am extremely frustrated with Turkcell Superonline. It has been over 60 days since my new contract began on May 23, 2025, and I still don’t have access to the internet service I signed up for. I’ve contacted customer service and submitted around 10 different error and installation requests, but not...
There’s no internet with Superonline. Even though it was extremely difficult to reach the phone number supposedly assigned for reporting technical issues, they still didn’t provide a solution. Every step has been tried one by one. I even restarted the system multiple times and reset the modem, just ...
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