I had to cancel the service I received from Turkcell Superonline because they didn't have infrastructure at my new address. They asked me for a few documents related to my new address and assured me that no cancellation fee would be charged. I sent the documents, received a confirmation message, but then got a bill with a cancellation fee added. When I called customer service, they asked for security information, only to tell me that my information had been deleted from their system and that I needed to visit a store. I went to a store, only to be told it had to be a Superonline store, and they didn't know the addresses. Later, they provided three addresses at the farthest corners of Istanbul. All of this feels like a strategy to make us give up and accept the cancellation fee.
I use Turkcell Superonline internet service. I've had several internet disruptions and have requested technical assistance several times. I've been without internet for days on end. They charged me twice for technical service costs for faults in their own infrastructure without explaining why or bla...
I am a Turkcell Superonline subscriber and have been unable to access the internet since yesterday, despite running an online business from home. I’ve submitted multiple service requests. Two technicians arrived around noon, inspected the issue, and said the signal from the main box was much stronge...
In August, I requested a transfer and moved to a different city from the building where I was living. Since there was no infrastructure in the area where I requested the transfer from Superonline, the transfer could not be completed. However, instead of terminating my subscription due to the lack of...
I've been using Superonline for years; I used to buy it for my workplace, and I tried to buy it everywhere I went because I was so pleased with it until last year. I've been experiencing blackouts in my home for the past year, and the most recent outages lasted nearly a month. I haven't had internet...
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