On July 23, 2024, I was supposed to fly from Ankara-Esenboğa Airport to Munich on SunExpress flight XQ 714 (PNR no: WT863L) at 08:00 AM, but the flight was delayed, and we finally departed at 20:00 PM, landing in Munich at 23:30 PM. Despite this long delay, we did not lodge any complaints, as we just wanted to reach Munich. However, upon arrival, no passenger was able to receive their baggage. We were informed about the situation only after an hour, thanks to the efforts of another passenger.
When we went to collect our luggage, the airport staff refused to hand it over. Although I saw my luggage, I couldn't retrieve it despite my efforts. There was no one at the lost baggage office to assist us, and no authority helped us at all. We created a record for our luggage through the AHS system, which indicates that our bags are in the delivery process. However, customer service cannot explain where exactly the cargo is. Please deliver our luggage immediately. I am eager to get my bags back as they contain items of great importance to me, including medication I need for my health.
On July 23, 2024, we were booked on SunExpress flight XQ714 from Ankara to Munich, scheduled to depart at 08:00 AM and arrive at 10:10 AM. After spending the entire night preparing and going without sleep, we arrived at the airport only to learn that our 8 AM flight was rescheduled to 17:45 PM, and ...
On September 1, 2024, at 11:10 AM, I took SunExpress flight XQ715 from Munich to Ankara. All passengers' luggage was left behind in Munich by SunExpress. When we arrived in Ankara, we waited a long time for our bags, only to be told by airport staff that they hadn't arrived. We were informed that Su...
On August 14, 2024, I was on Sunexpress flight XQ0715 from Munich to Ankara. First, we were boarded late, and then we were kept waiting on the plane, resulting in a total delay of 2 hours and 45 minutes before takeoff. When we finally arrived in Ankara, we were shocked to find that none of the check...
On September 1, 2024, during SunExpress flight XQ715 from Munich to Ankara, all passengers' luggage was intentionally left behind in Munich by SunExpress staff. We were only informed that our luggage had not been loaded once the plane arrived in Ankara. This blatant disregard for passengers' belongi...
I traveled with Sunexpress on flight XQ715 from Munich to Ankara on 14.08.2024. The plane departed with a delay of exactly 2.5 hours. Upon arrival in Ankara, we were informed that all passengers' luggage had remained in Munich. After a 2.5-hour delay, not receiving our baggage was really frustrating...
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