After my June 24, 2024 Izmir-Berlin flight, I filed a claim both at the airport and online due to irreparable damage to my suitcase. Normally, the process should be completed in 7 days, but due to high volume, it could take up to 14 days. I'm understanding, of course, but it's been 16 days now, and for the past 3 days, customer service has only been telling me to wait, saying "we'll get back to you." They neither connect me to a more authorized unit or authority, nor do they show a solution-oriented approach or offer a resolution. They say, "You can seek your rights through court, etc." :d It's really a shame considering the money we pay and the services we receive. There's only one number we can reach, and no one there seems to care.
On my flight from Van to Izmir on June 1, 2024, the airline rendered my suitcase unusable. I couldn't take it because the suitcase wheel was broken, and it weighed approximately 24 kg. No report was made at the airport. I took photos and made a complaint on the same day. Later, they requested the ph...
On June 12, 2024, I took a flight from Trabzon Airport to Antalya Airport. The wheel on my suitcase was completely broken when it arrived, even though I had handed it over in perfect condition. I visited the lost and damaged baggage department, where they documented my situation. Even after I explai...
On December 9, 2024, I handed over my luggage in perfect condition in Milan, but upon arrival at Izmir Airport, I received it damaged. I immediately reported the issue to the SunExpress desk, where I was given an unsigned paper and told to file my claim online. However, the website does not accept ...
Between October 15-20, my spouse and I went on an international trip. Upon returning to Izmir airport, I found my luggage damaged. The handle was bent outward and now won't close at all. We created a damage report with number 09207796, but after waiting for a long time, we received a response on Oct...
I flew from Izmir to Berlin with SunExpress, using a brand-new suitcase that arrived in perfect condition in Berlin. However, on my return flight from Berlin to Izmir, I discovered the suitcase in an unusable state upon landing, even though I handed it over in pristine condition in Berlin. The damag...
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