On my flight from Van to Izmir on June 1, 2024, the airline rendered my suitcase unusable. I couldn't take it because the suitcase wheel was broken, and it weighed approximately 24 kg. No report was made at the airport. I took photos and made a complaint on the same day. Later, they requested the photos of the suitcase again via email, and I sent them. Today, when I contacted the customer service representative, I was told that the file was negative. They took this stance supposedly because there was no report made on that day, even though they themselves could see the extent of the damage. I urgently demand that my loss be compensated.
On June 12, 2024, I took a flight from Trabzon Airport to Antalya Airport. The wheel on my suitcase was completely broken when it arrived, even though I had handed it over in perfect condition. I visited the lost and damaged baggage department, where they documented my situation. Even after I explai...
On August 27, 2025, my luggage was severely damaged on SunExpress flight XQ9229 from Gaziantep to Izmir. The wheel was broken, and the bottom of the suitcase was torn. We were traveling as a group of three, and although my baggage allowance was 45 kilograms, my luggage weighed only 26 kilograms. Whe...
I recently flew with SunExpress from Izmir to Berlin, and my newly purchased luggage arrived in Berlin in perfect condition. However, on my return flight from Berlin to Izmir, I received my bag in an unusable state. The damage was so severe that I struggled to carry it through Izmir Airport. Already...
I flew from Izmir to Berlin with SunExpress, using a brand-new suitcase that arrived in perfect condition in Berlin. However, on my return flight from Berlin to Izmir, I discovered the suitcase in an unusable state upon landing, even though I handed it over in pristine condition in Berlin. The damag...
After my June 24, 2024 Izmir-Berlin flight, I filed a claim both at the airport and online due to irreparable damage to my suitcase. Normally, the process should be completed in 7 days, but due to high volume, it could take up to 14 days. I'm understanding, of course, but it's been 16 days now, and ...
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