Sugo App Banned Me for Messaging but Gave No Clear Reason
About 10 minutes ago, while I was messaging with another user on the Sugo app, I was suddenly banned. I understand that the other party reported me and that this action may have been taken due to allegedly inappropriate messages; however, there is no information shown in the app indicating whether the ban is temporary or permanent, or how long it will last.
Even if the content of the conversation may be considered a violation under the rules, I believe I am being treated unfairly because no explanation was provided regarding the type or duration of the ban, and my access was completely cut off without warning. Taking action without issuing a warning and without clearly stating how long the ban will last does not seem fair.
My request is that the ban on my account be reviewed again, lifted if possible, and at the very least that I be provided with clear and transparent information regarding the reason for the ban and its duration.
Dear Valued User, First of all, we would like to express our regret for the situation you have experienced. In order to resolve your complaint as quickly as possible and provide you with prompt support, we have a small request so that we can check your related transactions: If you remember, could you share with us your Sugo ID number or the email address or phone number associated with your account? Once we receive this information, we will carefully review the process and get back to you as soon as possible. Thank you for your interest and understanding, and we want you to know that we are always by your side. Sincerely, Sugo Support Team
