About 10 minutes ago, while I was messaging with another user on the Sugo app, I was suddenly banned. I understand that the other party reported me and that this action may have been taken due to allegedly inappropriate messages; however, there is no information shown in the app indicating whether the ban is temporary or permanent, or how long it will last.
Even if the content of the conversation may be considered a violation under the rules, I believe I am being treated unfairly because no explanation was provided regarding the type or duration of the ban, and my access was completely cut off without warning. Taking action without issuing a warning and without clearly stating how long the ban will last does not seem fair.
My request is that the ban on my account be reviewed again, lifted if possible, and at the very least that I be provided with clear and transparent information regarding the reason for the ban and its duration.
My Sugo account was closed about 10 hours ago for an alleged “rule violation,” but I did not receive any email or in-app notification about the decision. Because of this, I have no idea which rule I supposedly violated or on what basis my account was closed. I only used my account to chat with frie...
I have been using the Sugo chat application without any issues in my purchases or account activities. Despite this, my account was suddenly closed without any warning or explanation. I do not engage in activities like inappropriate messaging, and I have not received any prior notifications about rul...
While I was actively using the Sugo app and chatting, my account was suddenly suspended without any warning or explanation. I now appear to be device banned, as I can no longer access the app at all—not even to see what the issue might be. This happened out of nowhere, and I have no idea what trigge...
My Sugo account was suddenly suspended for 24 hours with a vague message claiming I may have violated the user agreement or community guidelines. But I wasn’t told what exactly I did wrong. I received no warning, no details, and absolutely no explanation for the suspension. I didn’t break any rules...
I want to know why my Sugo account was suspended. I received no warning, no explanation, and have absolutely no idea what triggered this action. As a regular user who has never violated any rules or terms of service, I’m completely baffled by this suspension. I haven’t committed any violations, I h...
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