How to Contact Sugo Support to Restore a Banned Account
My account on the Sugo mobile app, which I use under the username “Rose”, was banned yesterday without any explanation. When I try to log in, I receive a message that says “User has violated the agreement and rules.” My account had approximately 75,000 diamonds, and I’ve been negatively affected by this situation.
This is the first time I’ve encountered such an issue, and I haven’t yet contacted Sugo customer service. I request that my account be reinstated immediately. If that’s not possible, I ask that the value of my diamonds be refunded and transferred to my bank account (IBAN). I kindly request that this issue be resolved as soon as possible.
D**** Dear User, First of all, we would like to express our regret for the situation you have experienced. In order to resolve your complaint as quickly as possible and provide you with swift support, we have a small request so that we can check the relevant transactions: If you recall, could you share with us your Sugo ID number or the email address or phone number associated with your account? After receiving this information, we will carefully review the process and get back to you as soon as possible. Thank you for your interest and understanding; we want you to know that we are always by your side. Sincerely, Sugo Support Team
