On November 26, 2023, I got a package that was supposed to have three things I had ordered. When I opened the package, though, I saw that it only had one item: the 1412/963 referenced fit jeans. I patiently waited because I thought the other items would be delivered separately. When I checked the status of my order on November 28, I was shocked to see that all three items had been marked as "delivered." I called your customer service right away to fix the problem. I was upset to hear that all three items—including the missing 0484/501 crossbody bag and 1351/569 skort—were supposed to come in one package. I want to make it clear that the bag and skort can't fit with the jeans based on the package size shown in the photos. Also, the barcode on the package only shows three items. When I showed this proof, I got an answer that wasn't helpful: they said the bag and skirt were probably squished into the small bag that had the jeans in it.
On November 23, I bought 5 pieces online 53049032339 I received my shipment on December 2, December 3, I was going to go out of the country and all the pieces would be needed there. I bought a gift for my brother that he liked very much was among the order. I opened the parcel and was shocked to fin...
On June 26, 2025, I placed an order on Stradivarius and purchased three items under order number 5030*****69. While two of the products were delivered without issue, the pants I ordered at the same time never arrived. I checked the shipment weight, and it’s clear that the missing item was not includ...
On November 26, 2024, I returned items purchased from Zara.com to their warehouse in a single package. The package contained three items, but while one item was refunded, the other two remain unprocessed. The order numbers are 535041 and 539124, and the product reference numbers are 1023/213 and 373...
I ordered these boots online on April 24, 2023, but it's been like 20 business days and they still haven't shown up. What's up with that? There's like no info or update on the app. When I called customer service, the representative informed me that the boots are stuck at customs and offered to initi...
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