Zara Online Order Came Totally Wrong, Stock Issues Made Exchange Impossible

On November 23, I bought 5 pieces online 53049032339 I received my shipment on December 2, December 3, I was going to go out of the country and all the pieces would be needed there. I bought a gift for my brother that he liked very much was among the order. I opened the parcel and was shocked to find a red mini skirt and a red crop jacket inside, like a joke! I reached the customer representative and they told me to take it to the store and deliver the wrong products. Look at the incident, it sends the wrong product and shamelessly makes me deal with it. I waited in an overcrowded line on Saturday and the process took a long time. They told me that they did not have two of the five pieces in stock, they said how many they would send you, I said I would send two at least, the tip was canceled. Of course, of course, we created a file and said we will send you two products. Yesterday I tried to look for the same product that they did not send, I went to three different shopping malls, I looked for the product that my wife liked all day, I could not find it. I was very tired, I was exhausted and when I came home, I saw the mail and they refunded me the five pieces completely! What kind of business is this, make me wait until 23-2, send the wrong order, deal with returns, lie that the remaining product will come to you, what kind of business is this, what kind of company, what kind of behavior, what is this? As a result, they left my brother without a gift. While walking around three shopping malls, I got sick while looking for the product because of them and I couldn't go on the road today. Thank you, my dears. You lost a customer because of this. Zara should choose employees very carefully! For some reason, the current employees now ignore the customer! Too bad for Zara. I will never shop again! Zara is nothing for me now