I own an Alfa Romeo Stelvio, and about one month ago I experienced a breakdown related to the electronic control system. Since then, my vehicle has been kept at Master Alfa Romeo in Maslak, Istanbul, and I have been waiting for the spare part to arrive and the repair to be completed. Throughout this period, the communication process has been extremely unsatisfactory. Most of the time there has been complete silence, and I have had to wait long periods without any proactive information. In my last call two days ago, I was informed that the spare part had been delivered, but the repair house itself did not seem to have clear information about this, which caused even more confusion and concern. My primary expectation from Alfa Romeo and the authorized service is transparent, consistent communication about the status of my vehicle and the spare part, as well as a clear and prompt repair process. I want to be regularly and accurately informed about what stage the repair is at and when I can have my car back, and I request that my vehicle be repaired without any further delay.
For the past month, my Maserati’s brake pads have been making noise. I’ve been trying to reach the Ankara Söğütözü service center for 3-4 weeks but haven’t received any response. Getting someone on the phone requires calling at least 3-4 times, and even then, it’s a struggle. If you’re lucky enough ...
On June 24, 2022, I purchased a brand-new Alfa Romeo Veloce from Beylikdüzü Otokoç without any issues. However, since I live in Bursa, I’ve had to deal with Bursa Mengerler Alfa Romeo Service, which has been nothing but frustrating. During my first service, everything went smoothly, but in later vi...
I am the owner of a 2024 Alfa Romeo Junior Elettrica Speciale. On January 23, 2026, when my vehicle had 17,000 km (about 10,600 miles) on the odometer, it suddenly became inoperable and had to be towed to the authorized Alfa Romeo service center at İstanbul Maltepe Otokoç. After approximately one m...
My 2023 Alfa Romeo Tonale Volace 1.5 Hybrid, with only 11,000 km, was involved in an accident and taken to Kayseri İnciroğlu authorized service on May 23, 2024. Today is August 6, 2024, and my car has been sitting in the service center for 75 days without being repaired. I’ve faced countless issues...
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