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Unable to Get Steam to Refund Multiple Accidental Game Purchases

October 20, 2023 10:04 PM46

Dear Steam Officials,

I'm Oguzhan, and I'm facing an issue with my Steam account. Between October 10, 2023, and October 12, 2023, I accidentally purchased multiple games on the Steam platform, and I need your assistance to resolve this matter. Here are the details:

Steam Account Name: krtozi
Steam Account ID: 76561199168482193
Steam Account Email: o***********@gmail.com
Invoices for Accidentally Purchased Games have been shared with you.
Purchase Dates: 10/09/2023-10/12/2023

My complaint is important for the following reasons: The games were purchased accidentally. The denial of my refund request is attributed to a high volume of refunds, yet there is no mention of this information in the contracts. I request an explanation on this matter.

My proposed solution: I request a refund for the accidentally purchased games and a refund of the excess amount paid for those games. I kindly ask for your assistance in resolving this issue with the multiple games I accidentally bought. I am ready to provide all relevant documents, purchase dates, and other necessary information.

Thank you, and I eagerly await your response.

Sincerely,
Oğuzhan

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