I booked a stay at Hilton Kozyatağı through Stayforlong (via Trivago), but ended up leaving the hotel one day early. Naturally, I expected a refund for the unused night. However, no refund has been issued, and what's worse, I’ve been completely unable to get in touch with anyone from Stayforlong or Trivago. There is no clear support contact, no response to emails, and no way to reach a real person.
This experience has been incredibly frustrating and disappointing. I fulfilled all obligations on my end, and the hotel itself acknowledged my early checkout, yet Stayforlong refuses to communicate, let alone refund the difference. For a company that claims to offer seamless bookings, their lack of post-booking support is unacceptable.
I will never use Stayforlong again, and I advise others to stay away unless you’re ready to be ignored the moment there’s an issue. Stayforlong, refund my unused night and improve your customer support immediately.
I booked a stay at Hilton Kozyatağı Istanbul through Stayforlong via Trivago. However, when I contacted the hotel, they said there was no record of my reservation. To avoid issues, I made another booking. Later, when I checked my credit card statement, I saw that I had been charged twice for the sam...
I made a hotel reservation through Trivago, which redirected me to Stayforlong. The payment went through without issues, and everything seemed fine—until I received an email saying the reservation was never completed. I was shocked because the money had already been withdrawn from my account. The w...
On November 14, I tried to book a hotel in Adana through Trivago, which redirected me to Stayforlong. I completed my reservation for two rooms, but just 30 minutes later, I received an email stating that the rooms were unavailable, and my reservation was canceled by Stayforlong. Despite the cancell...
I joined Trivago, found a hotel I liked, and made my payment through the listed partner site—Stayforlong. My bank shows that the payment was processed successfully, but when I arrived at the hotel, they had no record of my reservation. There was no confirmation message, no booking code, not even a b...
I booked a stay at The Stay Ortaköy Hotel in Istanbul through Stayforlong via Trivago. Since the booking did not include a free cancellation option, I paid extra to add a cancellation policy. However, just an hour after receiving my confirmation email, I had to reschedule my stay for a week later. ...
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