I recently bought a Stanley NeverLeak thermos, 0.47 liters, from Amazon. After around 20 days, I observed a notable decrease in temperature, resulting in a rapid cooling of the liquids inside. Worried about the situation, I reached out to Stanley's customer service and sent the product for warranty assessment in early December 2023. I got a message on December 14th, recognizing the malfunction of the product. Nevertheless, even though it is now February 3, 2024, the replacement that was promised has yet to be delivered. Efforts to obtain information via their WhatsApp contact lines have been met with silence.
On 09.07.2024, I purchased a Stanley 1.4L thermos, but after only 3-4 uses, it started leaking from the lid. I contacted the seller, and they directed me to Stanley's service. Despite completing all the necessary return steps on the Kutupayısı website, my return was rejected due to "missing informat...
My Stanley thermos is leaking, and I have reported this issue multiple times via WhatsApp and Instagram, yet I have received no response. How long am I supposed to wait? Why is Stanley ignoring customer complaints? The lid is defective—it leaks when placed in my bag, making it completely unreliable...
I bought a Stanley Neverleak 0.47L thermos and had to return it because it was leaking. The service department acknowledged the issue and assured me that they would send a replacement. After waiting for more than three months, I finally received a product, but to my disappointment, it turned out to ...
I've been waiting for over 65 days for Stanley to replace my defective thermos, and I'm still no closer to getting a resolution. I followed all the instructions to the letter, but they still haven't sent me a replacement. What's even more frustrating is that they only offer customer support through ...
The lid of my Stanley Classic Neverleak 0.47-liter thermos mug, which I purchased from Amazon about two years ago, became locked around October 2 and cannot be opened in any way. Although the product is still under warranty, I submitted a request to the Stanley service center (Request No: 97242-1024...
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