I bought a Stanley Neverleak 0.47L thermos and had to return it because it was leaking. The service department acknowledged the issue and assured me that they would send a replacement. After waiting for more than three months, I finally received a product, but to my disappointment, it turned out to be the wrong item. I've been attempting to contact them via phone calls and text messages, but I haven't received any response. This is extremely aggravating and completely unacceptable.
I submitted a recall request for my Stanley thermos after it was confirmed—based on its serial number—that the lid was part of a defective production batch. Stanley told me not to use the thermos until the new lid arrives and estimated a waiting time of 7 to 9 weeks. That’s already a long delay, but...
I purchased a Stanley thermos and utilized it for approximately 5 months before encountering an issue with leakage from the lid. I reached out to Stanley's lifetime warranty service, and they assured me that they would get back to me. However, it has been a month now and I still haven't received any...
I bought a Stanley Adventure Switchback 0.47 ml thermos, and its lid broke. When I reached out, I was told the damage was due to user error, so they wouldn’t provide a new lid. I even offered to pay for it, but they refused. Later, when I called again, they promised to send a new lid if I provided m...
I recently bought a Stanley NeverLeak thermos, 0.47 liters, from Amazon. After around 20 days, I observed a notable decrease in temperature, resulting in a rapid cooling of the liquids inside. Worried about the situation, I reached out to Stanley's customer service and sent the product for warranty ...
I purchased a Stanley thermos because it was advertised with a lifetime warranty, but my experience has been anything but reliable. The thermos started leaking, so I sent it in for service. I patiently waited an entire month, only to have the thermos returned to me with a cash-on-delivery charge—eve...
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