The thermos lid does not close even though it seems to be in place. No matter how tightly I close it, when I turn it upside down, it gushes out with the pressure of hot water, burning my hands and arms. Again, when I try to drink by pressing the opening button, it gushes out not only from the mouth part but also from the push button I press, causing my hand and mouth to burn. Keeping warm." Although the duration is 7 hours, it is not at a drinkable temperature and becomes warmer after 7 hours. I started the warranty of the product on 20.03.2024. I had the opportunity to use it within a month due to Ramadan and I reported the malfunction on 17.04.2024." - On 04.05.2024, I reported the situation to Stanley Türkiye distributor Kutup Ayısı for the second time and there was no response again. It's a complete disappointment that a brand like Stanley doesn't keep track of its products. I was left with a thermos that was expensive compared to its equivalents and that I could not use.
On October 22, 2024, I purchased a Stanley thermos from an online retailer for ₺1,700. After just one month of use, it stopped keeping liquids hot, losing heat in less than two hours. I contacted the seller, and they told me to send it back. However, they refused the return because 14 days had pass...
I purchased a Stanley thermos, expecting long-lasting heat retention, but it fails to keep drinks hot even for an hour. Since Kutup Ayısı is the official distributor in Turkey, I submitted a service request and sent the thermos for inspection. Instead of standing behind their product, they claimed t...
I purchased a Stanley thermos from Hepsiburada on 22.07.2014. However, within just three months, it started failing to retain heat. I reported the issue on 25.10.2024, and the company requested I ship the product on 28.10.2024. The thermos reached them on 04.11.2024, yet they only began their inspec...
Just two months ago, I received a Stanley thermos as a gift from my spouse—one that’s supposed to come with a lifetime warranty and global reputation for durability. Unfortunately, it’s already become completely unusable. The exterior is so poorly insulated that I’ve burned my hand multiple times ju...
I am writing to express my frustration regarding a Stanley thermos that I purchased through Amazon. Unfortunately, the product is not functioning as expected and has a significant issue with heat retention. When I pour a hot beverage into the thermos, the outer surface becomes too hot to touch, and ...
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