I Face Stake And HDFC Blaming Each Other For Missing Payments

I am writing to report a serious issue with Stake that has now occurred twice and has completely destroyed my trust in the platform.

On February 23, 2026, and again on April 4, 2026, I made deposits from my HDFC Bank account via UPI in INR to my Stake account. The total amount is ₹10,000, which was successfully debited from my bank account on both occasions but was never credited to my Stake balance.

The UPI transaction reference for the February 23 payment is 605320709636, and for the April 4 payment it is 646063421578. My Stake username is “niramy665,” and the email linked to my account is nirmay9***@gmail.com. I am based in Karnataka, India, and both my bank and Stake account are used within this jurisdiction.

I contacted Stake support multiple times, but each time I received the same generic response stating that the funds were not received on their end and that I should check my bank statement or contact my bank for a reversal. They also provided an escalation ID, but no actual progress has been made.

Following their advice, I filed a complaint with HDFC Bank. The bank informed me that they contacted the beneficiary and were told that the payment had been successfully processed and the service had been delivered. This is completely inaccurate, as I never received the funds in my Stake account for either transaction.

At this point, Stake claims they did not receive the money, while the bank insists the payment was processed, leaving me stuck in the middle with ₹10,000 missing and no resolution from either side.

As a long-time daily user and Bronze VIP member, this is the second time I have faced such an issue, and it has completely eroded my trust in depositing funds on Stake. I now feel that I have effectively lost my money, and neither Stake nor HDFC is taking responsibility.

I request that Stake urgently investigate these two specific UPI transactions using the provided references, determine what happened to my funds, and issue a full refund of ₹10,000 that was debited but never credited to my account.

I also expect a clear written explanation of how this issue occurred twice for a regular VIP user and what measures will be taken to ensure such incidents do not happen again.