I purchased Spotify Premium, and after logging out, I tried to log back in, but my account couldn’t be found. I then tried logging in with Google, and it created a new Free account instead, using the same email. Despite the payment being processed, my original account seems to have disappeared, and I’m stuck with a new free account. How can this happen on the same email? I need assistance to restore my Premium account or get a refund for the payment. Please help resolve this issue!
I tried logging out and back into my Spotify account, but now I can't access it at all. I've attempted to reset the password multiple times, but it still doesn't work, and I can't complete any actions via my email either. Meanwhile, my Premium membership is still being charged to my card. I urgently...
I have been unable to log into my Spotify account for the past two days. My password is not being accepted, and when I try to reset it, I receive a message saying “We’ve sent a password reset email”—but I never receive the email. It seems like my account has been deactivated, even though I am certa...
I need to cancel my Spotify Premium subscription because I can no longer access my old email address. I want to create a new account but can’t find a way to cancel the current subscription. I also couldn't find a customer service number to contact Spotify directly. I’m being charged for a service I’...
Yesterday, I purchased a Spotify Premium Individual plan for ₺15. Right after the payment, my Premium membership appeared as active. However, when I opened the app again today, it showed that my subscription was no longer active, and I could no longer access any Premium features. I’m using an Andro...
I'm having trouble accessing my Spotify account because it's connected to an old Gmail account and I can't remember the password. I used to have a premium account, but now I'm being charged even though I'm unable to access my account. Could you kindly provide me with a code or any instructions on ho...
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