The hinge on my Sony WHH910N wireless headphones, which I purchased from the Teknosa store, has developed a crack. Because there are none left in stock, both the service center and the seller are refusing to provide a replacement component to the customer. A significant letdown for a brand that has built its reputation on producing high-quality goods is the absence of aftermarket support and replacement components. Because of the subpar quality of the customer service, I deeply regret purchasing this particular model and brand. I demand that Sony address this problem and correct the flaw as quickly as they possibly can. I promise to keep you abreast of any new information or developments pertaining to this issue.
I purchased Sennheiser in-ear earbuds last week from Teknosa for ₺8,500, trusting the brand as one of the best in the market. However, just two days later, the earbuds failed to perform basic functions. When answering a call, there was no sound. I couldn’t adjust the volume, pause music, or use any ...
My Sennheiser TWS 3 earbuds suddenly stopped working—they won’t charge at all. I understand that products can sometimes fail, but what’s truly unacceptable is the complete lack of support I’ve faced trying to get this fixed. I went to the official website to register a service request, but the syst...
Hello, I purchased my Sony WF-1000XM3 Bluetooth earbuds in 2021, and recently, I started experiencing issues with them. When I reached out to Sony customer service and the authorized service center, their response was shocking: "We don’t repair these, just buy a new one." How is this acceptable for...
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