Due to a stain on the inner part of the left lens, I recently sent my Sony PS5 VR2 headset to the service center. They did, however, reject my claim, citing user error. The device is only 20 days old, and the stained area is on the inside, where I can't even get my hands on it. I followed the directions and wiped it down gently with a dry cloth. If it's a user error, why is the problem limited to one lens? I paid 6500 TL more than the Sony products on the market because I trusted the Sony Turkey warranty on the device. I've been a Sony fan since the PS1 and have never had such a bad experience. It's disappointing to see Sony refusing to repair or replace a clearly defective unit. This is completely uncharacteristic of Sony, and it has left me extremely dissatisfied.
I've been using Acuvue Oasys contact lenses for nearly 20 years. However, in my most recent purchase, I noticed unacceptable warping and deep scratches on the lenses right out of the package. I filed a complaint about this issue, but it remains unresolved after 20 days. A call center employee who co...
I submitted my Sony Eurasia warranty-covered PlayStation 5 DualSense controller for repair due to an analog drift issue on December 21, 2024, at Sony's authorized service center in Eskişehir (Görgün Elektronik). The controller is still under warranty, and I provided all necessary documents, includin...
I had bought a PlayStation 5 and an extra DualSense controller as a backup from a technology store. The controller that came with the PlayStation had some issues from the first day, such as sticking buttons and failure to register commands, but since I didn't use those buttons in the games I played,...
I purchased a Sony A6400 camera, and within six months, the card slot developed a fault. After sending it to the service center, I received a call three weeks later stating that it was a user error and was asked for an exorbitant fee. When I asked what kind of misuse could have occurred, they said I...
There is staining on the rearview camera lens of my 2021 Opel Corsa vehicle, causing the image to appear distorted. When I visited the service center, they claimed that the staining was caused by chemicals. I contacted Opel Turkey and inquired about the service, but they refused to take any action b...
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