Sony PS5 VR2 Service Refuses Internal Lens Spot Warranty Claim
Due to a stain on the inner part of the left lens, I recently sent my Sony PS5 VR2 headset to the service center. They did, however, reject my claim, citing user error. The device is only 20 days old, and the stained area is on the inside, where I can't even get my hands on it. I followed the directions and wiped it down gently with a dry cloth. If it's a user error, why is the problem limited to one lens? I paid 6500 TL more than the Sony products on the market because I trusted the Sony Turkey warranty on the device. I've been a Sony fan since the PS1 and have never had such a bad experience. It's disappointing to see Sony refusing to repair or replace a clearly defective unit. This is completely uncharacteristic of Sony, and it has left me extremely dissatisfied.
Resime görünen lekenin olduğu yere https://Youtube.com/69LVnZsWx5w linkte yer alan videoda profesyonel bir kişi tarafından sökülme esnasında ancak 9.00 dakika da ulaşılan bir bölgedeki leke nasıl olur da kullanıcı hatası diye garanti dışı bırakılır. Yukarıdaki videoda da görüleceği üzere presli içi kapalı olan lensin içine ben nasıl leke yapabilirim. Bunu. Akılla izahı mümkün değildir. Lütfen gerekeni ve Sony ye yakışanı yaparak ürünü değiştirin.
Dear Customer, We kindly request you to contact our call center regarding the Play Station product group. We submit this information for your attention. Sony Eurasia Customer Services 444 Sony /
Your support line was contacted, and a complaint was filed with the necessary explanations. On 20.06.2023, I received an email requesting information about which service the product was sent to. This information and the forms were emailed, and I was informed that a response would be given within 48 hours. Currently, I am waiting with the defective product in my possession.
Since no information has been provided to me so far, I am applying to the Consumer Arbitration Committee. Trusting a product with a Sony Eurasia warranty means trouble for you.
