I've been using Acuvue Oasys contact lenses for nearly 20 years. However, in my most recent purchase, I noticed unacceptable warping and deep scratches on the lenses right out of the package. I filed a complaint about this issue, but it remains unresolved after 20 days. A call center employee who contacted me from the company stated that there are only five call center staff for this brand in Turkey, with no managers or senior staff available. I was shocked to receive such a response from a reputable brand, and my problem remains unsolved. Despite paying a considerable amount, I'm currently unable to use my lenses. I'm deeply affected by the realization that I've been using products from a company that seems to disregard human health for years. I'm sharing this complaint to caution other users of the same brand to be more vigilant, to check their products before use, and to be aware that they may only be able to reach call center staff if they encounter issues. Note: The lenses in the image are different and have never been used.
Hello, On May 15, 2025, I purchased two boxes of lenses and contact lens solution from the Sakarya Çark Caddesi branch of Atasun Optik. Each box contained six lenses, meaning I purchased a total of 12 lenses. However, within a short time, the center of eight lenses became scratched and torn, renderi...
I had been using Acuvue Oasys lenses in the blue and white packaging for ten years without any problems. A week ago, I ordered a new set and received lenses in green packaging. Despite being the same brand, I started experiencing blurry vision, difficulty focusing, and dizziness a day after wearing ...
I ordered a 3-month supply of 6 Acuvue contact lenses, which I have been using regularly. However, this time, the lenses were not delivered in good condition. When I put them on, I felt a sharp pain in my eye, and upon closer inspection, I realized that one of the lenses had a hole in it. I am disap...
I recently purchased Acuvue Oasys lenses, but to my dismay, they arrived torn due to a manufacturing defect. The lenses had noticeable tears, rendering them unusable and causing discomfort when worn. It was a disappointing experience, as my eyes were irritated and I couldn't use the lenses. Upon rea...
I purchased a pair of Rayban sunglasses from the Atasun Optik store in İskenderun Prime Mall about 1.5 years ago. For about five months now, I've been experiencing peeling on the lenses. I've used them diligently and never left them in the sun. While the warranty period for the product was still und...
Comments