Approximately one year ago, my spouse bought me a Slazenger SL.9.2270.I.02 model watch as a Father’s Day gift from a jeweler in Uşak. Within the first week, the original strap broke and when I went to the store, they directed me to the service. Later I was told that there is no authorized service in Uşak. I called customer service, explained the situation in detail and even stated that I was willing to pay any necessary fee as long as they fixed the original strap. They told me that they would get back to me, but no one ever called me again and my request remained unresolved. During this period, I had the strap replaced three times in total, but none of the straps were like the original, they did not look good and they also broke in a short time. As a consumer who has repeatedly experienced the same problem and could not get any response despite contacting customer service, I now request that my Slazenger SL.9.2270.I.02 model watch be replaced with a new one. I kindly request that my grievance be resolved as soon as possible.
After the bracelet I purchased from the Swarovski store at İstMarina Kartal broke, I went to the store while it was still under warranty. I was told that the bracelet was an old model and that the same product was no longer available. I then requested only the repair of the broken part. Despite thi...
The Symbolica bracelet I purchased from Swarovski became worn out very quickly, the color faded, and recently some of the stones fell out. For this reason, on Sunday, November 2, 2025, I took the product—with the receipt—to the Mall of Istanbul store and requested that it be inspected and, if necess...
I purchased a Tommy Hilfiger watch as a special wedding gift for my husband, expecting that the brand's reputation would guarantee excellent craftsmanship. Regrettably, after only a few months, the strap started to peel, which was quite disappointing considering the significant amount we spent on it...
On November 6, 2025, we purchased two red crystal watches with reference number 5690811 from the Swarovski store in Karum, Ankara. Both watches broke at the connection point within a week and became unusable. Although the products have a two-year warranty, we cannot accept that the same defect occur...
The piece from my Swarovski 5658330 'Dad Bracelet' model, which bears the Swarovski symbol, fell off and disappeared. I bought it from the Ankara Ankamall store in February 2025. The problem occurred today, and I went to the store the same day to request support. However, the store employees said th...
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