Our 2022 manual Skoda Fabia’s start/stop system stopped working and was initially replaced under warranty due to a manufacturing defect. About 5–6 months later, we experienced the same issue again, and it was replaced under warranty once more. Now, just 7 months after the second replacement, the same problem has occurred. This time, the service team claims the issue stems from the brake hub and estimates a cost of around ₺17,000, though they are “trying” to process it under warranty. The vehicle is currently at Avek Tekstilkent, waiting for parts that are said to take two weeks to arrive. I suggested this issue be resolved under a good faith warranty, questioning why the brake hub would fail in such a short time. They said someone more authorized would contact me, but no one has called or followed up. They cannot explain how the brake hub could have failed or what may have caused it. If they quoted a reasonable price, we could consider paying, but there is no clarity on whether the previously faulty brake servo contributed to this new issue. I’ve been a Skoda customer for nearly 10 years, and this is the first time I’ve faced such a problem—so we urgently expect a fair and timely solution.
I own a 2021 Skoda Octavia 1.0 e-tec, which I have diligently serviced at authorized centers since it hit the road on 03.01.2022. At only 16,856 km, the vehicle displayed a "gear lever is operable, service required" error on 26.09.2024. I took it to the Gaziantep Döşman Skoda service center, and a d...
I purchased my 2022 model Fiat Egea brand new, and at only 28,900 km, I was informed during a service check that the brake pads needed to be replaced, with a cost of ₺8,000. My car is still under warranty! While the average lifespan of a clutch and brake pads is around 90,000 km, how can a brand-new...
I purchased my 2019 Skoda Kodiaq brand new from Erya Otomotiv, and at only 38,000 kilometers the transmission failed. Since the day I bought it, I have had all maintenance carried out regularly at the same authorized service center. However, after experiencing this breakdown on August 18, I took the...
About a month ago, while driving my 2020 Volvo XC90 B5, the car suddenly lost acceleration and developed both turbo and engine malfunctions. I took my vehicle to the authorized Gaziantep Volvo Parlar Service Center. The service informed me that the engine was in Istanbul, while the turbo would be sh...
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