As the owner of a 2022 Skoda Octavia e-tec, I was stranded due to an alternator failure at just 35,000 kilometers, and my vehicle was towed to the authorized service center where the inspection resulted in a cost of ₺168,000 for alternator replacement; experiencing such a failure at such low mileage was deeply disappointing, especially as someone who is satisfied with the vehicle and maintains it regularly. At the authorized service center, I was informed that this is considered a chronic problem, yet I find it unfair to be charged such a high fee for an issue that appears to be a manufacturing defect rather than user error. Although the vehicle’s warranty has expired, I believe Skoda should support its customers in this matter given the low mileage and the claim of a chronic issue, which I see is also a subject of similar discussions and lawsuits both in Turkey and abroad, particularly in Germany. If a reasonable and fair solution is not offered, I will seriously consider selling the vehicle after retrieving it from service and taking legal action against Skoda. Therefore, I request that the repair or replacement of the alternator failure be covered free of charge or at least with a significant discount on parts and labor, and that my grievance be resolved as soon as possible.
I own a 2021 Skoda Octavia 1.0 e-tec, which I have diligently serviced at authorized centers since it hit the road on 03.01.2022. At only 16,856 km, the vehicle displayed a "gear lever is operable, service required" error on 26.09.2024. I took it to the Gaziantep Döşman Skoda service center, and a d...
I own a 2021 Audi A3 1.5 with 58,000 km on it. All regular maintenance has been performed on schedule at Avek Audi Authorized Service in Istanbul. My extended warranty expired about 2–3 months ago. Today, the battery warning light came on along with an electrical system fault message, followed by “...
I purchased my 2019 Skoda Kodiaq brand new from Erya Otomotiv, and at only 38,000 kilometers the transmission failed. Since the day I bought it, I have had all maintenance carried out regularly at the same authorized service center. However, after experiencing this breakdown on August 18, I took the...
My Skoda Octavia 2021's gear shift alarm has been giving me trouble. It tells me to take the car to the service center once or twice a week. Even though the warranty on the car ran out in January, the problem didn't start happening until February. The service center told me I needed to replace the g...
Our 2022 manual Skoda Fabia’s start/stop system stopped working and was initially replaced under warranty due to a manufacturing defect. About 5–6 months later, we experienced the same issue again, and it was replaced under warranty once more. Now, just 7 months after the second replacement, the sam...
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