Unresolved Skechers Shoe Damage Claim
The Skechers shoes I purchased from Asics 8 months ago split open as shown in the attached images, despite minimal use for both feet (right and left). When I sent the product for inspection, the company informed me that it was not a production-related issue. This situation leads me to understand the following: The company is saying that they now produce outdoor shoes in such a way that after 8 months, they split open everywhere, and you float in water. As someone who works from home and doesn't have much chance to wear shoes extensively, I do not accept shoe splitting so easily. I have resubmitted with request number 1-14319 for re-inspection. If the review is negative, I will also apply to the Arbitration Committee, but this seriously constitutes customer dissatisfaction (I say this in the most polite manner). I will share this on all social media platforms and everywhere else.
Dear Customer, Thank you for taking the time to bring this matter to our attention. We have initiated our investigations regarding the issue and will contact you within the day. Skechers Customer Communication Center
The Arbitration Committee decided to replace the product with an identical one. Best wishes to the company.
