5
Resolved

Skechers: A Regretful Experience of Neglecting Customer Value

October 13, 2023 2:25 PM51

I'm disappointed with Skechers. I'm disappointed that they won't accept my return for a product I've had for just one week. Do you not want to know why? Unfortunately, I purchased a pair of shoes and, disappointingly, the very next day, I received another pair in size 36.5 to try on, only to discover that they didn't fit my foot shape. I've been a customer for seven years, and it's incredibly disappointing. Skechers is far from being a company that values its end customers. It's just a disappointment. Not only do they fail to value their customers, but they also disappointingly disregard their feedback.

October 13, 2023 3:36 PM (1 hour after complaint)

Dear Customer, Thank you for taking the time to bring this matter to our attention. We have initiated our investigations regarding the issue and will contact you within the day. Skechers Customer Communication Center

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