I rented a vehicle from Sixt at Kosovo Airport (Reservation No: 9717929401). When I picked up the car, I took full video recordings of both the interior and exterior as proof of its condition. Despite this, when I returned the vehicle, the Sixt staff claimed there was stone chip damage on the windshield—a claim that I know is false.
I showed them the footage clearly documenting the car's condition prior to use, including the windshield, but they refused to accept the evidence. They went ahead and charged my full deposit anyway. This experience feels like a blatant attempt to exploit customers, and it’s completely unacceptable.
Sixt, I demand an immediate refund of my deposit and a formal acknowledgment of the documentation I provided. I will never use your company again and strongly advise others to stay away. This kind of behavior damages trust and shows a clear lack of fairness toward your customers. Take responsibility and make this right.
Between May 1–4, I rented a car from Sixt at Pristina Airport in Kosovo. At pickup, a €1000 deposit (around ₺45,000) was charged to my credit card. Upon returning the vehicle, the staff inspected it and confirmed that there were no issues, and I was told the deposit refund had been initiated. How...
I rented a car from Sixt Rent a Car in Bosnia and Herzegovina between May 22 and May 26. At the time of rental, they took a €700 deposit, and I was clearly told that it would be refunded on the same day I returned the vehicle. I returned the car as scheduled with no issues, yet the deposit has still...
We made a reservation to rent a car at the Kosova airport and paid a deposit. However, our flight was delayed by an hour, and they moved our car reservation to the next day. We had no choice but to rent another car, but our deposit was not refunded. The Sixt representatives assured us that the rese...
From June 18, 2024, to June 23, 2024, I rented a car online from SIXT, to be picked up at Sarajevo International Airport. Upon picking up the car on June 18, I was charged an additional €700 deposit, which they assured me would be refunded upon return. As an extra precaution given the international ...
We rented a car in Kosovo, and despite having no issues during the rental, our 500 Euro deposit has not been refunded. Even though Sixt claims that they have processed the refund, there is no record of this transaction in our bank account. Our reservation number is 9713239175. Sixt customer service...
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