Siemens iq700 Series Washer Warranty Denial

On October 28, 2023, I purchased the Siemens iq700 series washing machine, acclaimed as Turkey's best service provider and Europe's largest technology brand (German-made). Following the authorized service's suggestion during installation, I extended the warranty by purchasing an additional 1-year warranty package. The service personnel who conducted the installation assured me that in the 3rd year, if any issues arise, Siemens would not hesitate to replace the machine with a new one. On November 12, 2023, the machine malfunctioned while in use. I promptly created a service request, and they promised to arrive on November 18, 2023. However, no one showed up. Frustrated, I lodged a complaint on the same date (Complaint ID: 2734999). The service finally arrived on the evening of November 20, 2023. They documented the issue and requested two days to resolve it. When no one contacted me, on the evening of November 23, 2023, I called the call center, expressing my serious dissatisfaction for nearly two weeks and insisting on a new machine or a refund. On November 24, 2023, at 09:30, the call center informed me that they were still waiting for a response from the factory. Frustrated beyond measure, I demanded a refund. A company like Siemens, supposedly Europe's largest technology firm with shares on the global stock exchange, should not engage in such shameful practices. The installation personnel claim Siemens replaces machines without any hassle, while the service team attempts to complicate matters and shift blame onto the consumer in the event of a malfunction before the warranty expires. I fail to understand why a company of this stature would cause such distress to its consumers. I have been suffering for two weeks, resorting to neighbors for laundry needs. How Siemens plans to address my grievance is beyond me. If they do not process my refund today, I will file a complaint with the Consumer Court. Additionally, my suffering during this period needs to be addressed.