I subscribed to a weekly subscription in the Shortmax app. However, the subscription has automatically renewed itself, and my card has been charged three times in a row. Even though I noticed the charges on the same day they were made, I was unable to cancel the subscription myself.
The payments are being deducted from my debit card, and the most recent charge was about 800 TL. When I spoke with my bank about this, the only solution offered was to cancel my card and get a new one. I do not want to take that route because it is inconvenient and I have other automatic payments tied to that card.
I request that my Shortmax subscription be canceled immediately and that no further renewal fees or any other charges be deducted from my card.
About two months ago, I purchased a weekly subscription in the Shortmax app on my Android device. A weekly charge of 442.76 TL continues to be deducted from my account, but no matter how many times I try or even delete the app, I cannot cancel the subscription. I have also submitted cancellation an...
Even though I never made any subscription or gave any authorization to Shortmax, an amount of ₺443 was deducted from my VakıfBank account. This has now happened for the second time in a row, and I have never registered, subscribed, or approved any membership with Shortmax in any way. When I contacte...
I voluntarily purchased the weekly “Pass Pro” subscription on the Shortmax app and later canceled the subscription. However, despite canceling it, the system continued the subscription on its own and started charging me automatically without my knowledge or consent. Each renewal charges approximate...
On December 27, 2025, I subscribed to a Shortmax membership. Even though I canceled the subscription about 10 minutes later, 420 TL was charged to me, and this amount has not been refunded. Although I have the receipt/document showing that the payment was taken, I cannot reach Shortmax customer rep...
I had a subscription with ShortMax, which I cancelled on 17 September 2025, but despite this, they have continued to bill me. Since that date, I have been charged 6 times on my credit card, even though I am no longer using the service and had clearly requested cancellation. I am based in Mpumalanga,...
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