I am writing to report an issue with my Shortmax subscription in the United States. For about three weeks I have been trying to cancel my subscription, but the service continues to charge me despite my attempts to end it. Approximately two weeks ago, I first submitted a cancellation request to Shortmax. When I contacted customer service, I was told that there were too many requests and that they would get to my case, but since then no action has been taken and my subscription is still active and being billed. My Shortmax account identifier is: UID 197332***. I request that my Shortmax subscription be cancelled immediately and that I be refunded for the charges taken over the last three weeks while I have been trying to cancel. I also ask for written confirmation once the cancellation and refund have been completed.
I have a subscription with Short Max, and I have been trying to cancel it since March 16. I sent three separate cancellation requests by email. In response, I received an automatic reply stating that there is no need to reply to the email and that my issue would be processed within 3 days, but nothi...
I have a subscription with Shortmax under the user ID 201130192 and the name Yessy Hd**, and I have been trying to cancel it for about a week. Despite my attempts, I am still unable to cancel my subscription, and Shortmax continues to charge me. I contacted Shortmax customer service about this issue...
On March 18, I subscribed to a Shortmax subscription and on the very same day I sent an email to the support address they provided, clearly requesting the cancellation of my subscription. I received an automatic reply stating that my issue would be resolved within 3 days, but no one has contacted me...
I downloaded the Shortmax app via the Google Play Store and purchased a subscription through Shortmax’s own website. The only guidance on the site for canceling the subscription points me to the Google Play subscription menu, but my subscription does not appear in Google Play at all. Although I have...
I have been repeatedly charged $19.99 by Shortmax Innovations, and I am unable to cancel the subscription despite trying for weeks. I was charged on March 3, March 11, and March 18, and the payments have been taken both from my bank account and through Apple. I have tried to cancel the subscription ...
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