I signed up for a weekly Shortmax subscription for $15.99 on 3/18/2026 using my bank card. After this first payment, I did not receive any access to the subscription, and I was then told a few days later that I needed to make another payment of $12.99. I made this second payment and only then got access. Later on, I was charged again, this time $19.99, even though I had already requested to cancel my account and asked for a refund for the subscription I never initially received. In total, I have been charged $48.97. I contacted Shortmax support and was asked to provide proof of payment and screenshots, which I sent. Despite this, my account kept getting charged again instead of being cancelled as requested. My Shortmax user ID is 18091432, and all payments were taken from my bank card. I request that my Shortmax account be fully cancelled, that any ongoing charges be stopped immediately, and that I receive a full refund for all unjustified charges, including the subscription I never had access to at first and the additional amounts taken afterwards.
I am filing this complaint against Shortmax Innovation because I am being charged for a service that I never subscribed to, and the charges are continuing despite a previous promise that they would stop. On my account, I was first charged 12.99 every week starting on 03/07/26. Then, as of 03/22/26, ...
I deleted my Shortmax account before 23 February 2026, but despite not having an active account anymore, I have still been charged from my card through your website. I was using a weekly subscription before deleting my account. After deletion, I was charged multiple times, including on 23 February 2...
I am writing to report unauthorized charges made by ShortMax on my bank card and to request an immediate resolution. In the last two weeks, two payments were taken from my card without my consent. The first charge was on 03/07/2026 for $12.79, and the second charge was on 03/14/2026 for $19.99. I di...
I had a subscription to the ShortMax service from ShortMax Innovations through Google Play, which I canceled on December 22, 2025. Despite this cancellation, ShortMax Innovations has continued to charge my card $19.99 every week. Since canceling, I have been charged on the following dates: 12/26/202...
I have been experiencing ongoing billing problems with my ShortMax Innovations subscription, despite having cancelled it correctly. For about the past two months I have been charged multiple times in a week, every week, for a subscription that I no longer wish to use. Each charge is for $19.99 USD, ...
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