I purchased a VIP membership once through Shortmax Innovations via the Google Play Store. Afterward, I canceled the membership and disabled all subscriptions, yet charges continued to be deducted without my consent. On December 9 and December 15, my card was charged $19.99 each time, for a total of two unauthorized charges, and I am still being asked for renewal payments.
Because of this situation, I contacted Shortmax Innovations and provided my bank transaction records as proof, but despite this, I have received no response, and the issue has not been resolved. Being charged without my knowledge and being unable to reach a responsible party has further increased my inconvenience.
I request a full refund of all unauthorized charges and that my VIP membership/subscription be permanently terminated in the system. I ask that this matter be reviewed urgently and that I be contacted as soon as possible.
On December 14, I purchased a weekly membership on the Shortmax app for Android using a special discounted offer. During the purchase process, it was clearly stated that I could cancel the membership at any time. However, when I later wanted to cancel, I could not find any cancellation option either...
I voluntarily purchased the weekly “Pass Pro” subscription on the Shortmax app and later canceled the subscription. However, despite canceling it, the system continued the subscription on its own and started charging me automatically without my knowledge or consent. Each renewal charges approximate...
Even though I never made any subscription or gave any authorization to Shortmax, an amount of ₺443 was deducted from my VakıfBank account. This has now happened for the second time in a row, and I have never registered, subscribed, or approved any membership with Shortmax in any way. When I contacte...
I purchased the “Weekly Pass Pro” subscription through the Shortmax app, but the subscription fee was charged to my account twice. I have receipts that clearly show this double charge. As soon as I noticed the issue, I submitted a request through the app. I was told that I would receive a response ...
About two months ago, I purchased a weekly subscription in the Shortmax app on my Android device. A weekly charge of 442.76 TL continues to be deducted from my account, but no matter how many times I try or even delete the app, I cannot cancel the subscription. I have also submitted cancellation an...
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