On December 27, 2025, I subscribed to a Shortmax membership. Even though I canceled the subscription about 10 minutes later, 420 TL was charged to me, and this amount has not been refunded.
Although I have the receipt/document showing that the payment was taken, I cannot reach Shortmax customer representatives through any channel and am unable to get support. Despite canceling the subscription so quickly, I do not accept being charged and not receiving a refund.
I request that Shortmax refund the 420 TL subscription charge to me as soon as possible and call me by phone to inform me about this process.
Even though I never made any subscription or gave any authorization to Shortmax, an amount of ₺443 was deducted from my VakıfBank account. This has now happened for the second time in a row, and I have never registered, subscribed, or approved any membership with Shortmax in any way. When I contacte...
About two months ago, I purchased a weekly subscription in the Shortmax app on my Android device. A weekly charge of 442.76 TL continues to be deducted from my account, but no matter how many times I try or even delete the app, I cannot cancel the subscription. I have also submitted cancellation an...
I subscribed to a weekly subscription in the Shortmax app. However, the subscription has automatically renewed itself, and my card has been charged three times in a row. Even though I noticed the charges on the same day they were made, I was unable to cancel the subscription myself. The payments ar...
On December 14, I purchased a weekly membership on the Shortmax app for Android using a special discounted offer. During the purchase process, it was clearly stated that I could cancel the membership at any time. However, when I later wanted to cancel, I could not find any cancellation option either...
I voluntarily purchased the weekly “Pass Pro” subscription on the Shortmax app and later canceled the subscription. However, despite canceling it, the system continued the subscription on its own and started charging me automatically without my knowledge or consent. Each renewal charges approximate...
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