ShortMax Charged Me but Did Not Activate My Weekly Subscription
On May 31, 2026, I purchased a weekly subscription on the ShortMax platform using my bank card and paid approximately $11. The payment was successfully deducted from my bank account, and the transaction is clearly visible on my receipt and account statement.
Despite the payment being processed, I have been unable to use any of the subscription benefits. Whenever I try to watch a video, the application repeatedly redirects me to the payment screen and asks me to purchase a subscription again. It appears that my payment was accepted, but my subscription was never activated on my account.
As a result, I am unable to access the content I paid for and have received none of the services associated with the weekly subscription. This situation is extremely frustrating because I have fulfilled my payment obligation, yet the platform continues to behave as if no subscription exists.
I request that ShortMax immediately investigate my account, activate the weekly subscription associated with my payment, and restore full access to all subscriber content. If there is a technical issue preventing the subscription from being recognized, I expect it to be corrected without delay so that I can use the service I have already paid for.
I also request confirmation that my payment has been properly linked to my account and that I will be able to watch videos without being repeatedly asked to pay again.
