I deleted my Shortmax account before 23 February 2026, but despite not having an active account anymore, I have still been charged from my card through your website. I was using a weekly subscription before deleting my account. After deletion, I was charged multiple times, including on 23 February 2026 and 1 March 2026, for a total of around 40 dollars. Since my account has been deleted, I cannot even log in to check or cancel any subscription, yet the charges continue. I have bank statements clearly showing that these payments were taken directly by Shortmax via your website using my card. I contacted you about these unauthorized charges, but I have not received any response. It is very frustrating to be charged for a service when there is no active account associated with my card. I request that all of these charges taken after my account deletion be fully refunded and that any remaining subscription or automatic renewal linked to my card be completely cancelled. With the card information and bank transaction records, you can clearly see that there is no active Shortmax account, and I expect this situation to be resolved urgently and in my favor.
On December 12, 2025, I purchased a weekly Shortmax TV subscription through Shortmax. Before the subscription period ended, I wanted to cancel it. However, I never received any email confirmation or subscription details related to Shortmax TV in my inbox, so I was unable to complete the cancellation...
I voluntarily purchased the weekly “Pass Pro” subscription on the Shortmax app and later canceled the subscription. However, despite canceling it, the system continued the subscription on its own and started charging me automatically without my knowledge or consent. Each renewal charges approximate...
I had a subscription with Short Max for the $19.99 per month VIP package, which I canceled through the app at the beginning of February. Despite this cancellation, Short Max has continued to charge my Bank of Hawaii card every week as if the subscription were still active. On February 2, 2026, they ...
I purchased a one-week membership from Shortmax TV. Before the subscription period ended, I wanted to cancel it; however, because my Shortmax TV subscription does not appear in the email account I used to sign up, I was unable to cancel the membership in any way. Despite this, the subscription conti...
I downloaded the ShortMax Innovations app from the U.S. App Store only to see what it was like, and I have never purchased or activated any subscription. Despite this, on February 20, 2026 I noticed that I was being billed as if I were a VIP member, even though I have no active subscription showing ...
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