I purchased a one-week membership from Shortmax TV. Before the subscription period ended, I wanted to cancel it; however, because my Shortmax TV subscription does not appear in the email account I used to sign up, I was unable to cancel the membership in any way. Despite this, the subscription continues to renew automatically, and renewal fees keep being charged to my debit card.
I purchased my initial membership about one week ago, and yesterday was the last day of that period. On December 13, 2025, my subscription was renewed, and my card was charged again. My registered account number is 146201531. Even though I have emailed their support addresses multiple times, I have received no response, and the issue remains unresolved.
I request that my subscription be canceled immediately and that all amounts charged to my card without my consent be fully refunded.
I purchased a weekly membership through the Shortmax app and canceled the subscription before it expired. Even though the app shows my membership as canceled, for the past 2–3 weeks the system has continued to attempt to renew the subscription every week, and I keep receiving “insufficient funds” wa...
I voluntarily purchased the weekly “Pass Pro” subscription on the Shortmax app and later canceled the subscription. However, despite canceling it, the system continued the subscription on its own and started charging me automatically without my knowledge or consent. Each renewal charges approximate...
I subscribed to a weekly subscription in the Shortmax app. However, the subscription has automatically renewed itself, and my card has been charged three times in a row. Even though I noticed the charges on the same day they were made, I was unable to cancel the subscription myself. The payments ar...
I downloaded the Shortmax app via the Google Play Store and purchased a subscription through Shortmax’s own website. The only guidance on the site for canceling the subscription points me to the Google Play subscription menu, but my subscription does not appear in Google Play at all. Although I have...
I had a subscription with ShortMax, which I cancelled on 17 September 2025, but despite this, they have continued to bill me. Since that date, I have been charged 6 times on my credit card, even though I am no longer using the service and had clearly requested cancellation. I am based in Mpumalanga,...
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