ShopeePay keeps failing my ID verification, how can I fix this?

If your ShopeePay ID verification keeps failing, first ensure that every detail you enter matches your government ID exactly and that both your ID photo and selfie are clear, well-lit, and unobstructed so the eKYC system can recognize them.

Unclear images or mismatched names, numbers, or dates are among the most common reasons for rejection.

Use a valid, unexpired ID and confirm it isn’t already registered to another ShopeePay account, as duplicate records can trigger an automatic failure.

If the issue continues, update your Shopee or ShopeePay app, try submitting again, or contact Shopee support with screenshots for targeted assistance.

Many users have shared similar verification issues and successfully resolved them on Xolvie. If you’d like personalized help, feel free to reach out to Xolvie.