I ordered a queen-size mattress through the SHEIN app and it was marked as delivered on 20 March 2026, but I never received the item. There was no package left at my door or handed to me, and I have not been able to locate it. I paid a total of $43.18 for this mattress. After I saw that the order status showed “delivered,” I contacted SHEIN customer service and was told to wait 24 hours. No one ever got back to me after that and the problem is still not resolved. Since I paid for a product that I did not receive, I am requesting a full refund for this mattress as soon as possible.
I placed an order with SHEIN on April 27, and later received a message saying the package had been delivered to my address. However, despite being home that entire day—and even having multiple guests over—I never saw the package. I searched thoroughly in and around my property but found nothing. Si...
I placed a clothing order with SHEIN on January 31, 2026, under order number GSH15820700NQ63. However, the order was never delivered to me. When I contacted SHEIN customer service, I was informed that my order had been hijacked. Despite this information, SHEIN did not offer any solution, such as a ...
On November 19, I placed an order on Shein with the number GSO1QT632000W5C and paid $26. After waiting a long time for the delivery, I received a message saying, “Your package has arrived at the destination branch.” While I was expecting the final delivery—without any issues—this time I suddenly saw...
I placed an order through the SHEIN app on August 27, and it still hasn’t arrived. My order number is GSHNVK56200MYB1, and I expect my package to be delivered to my address within the next three days. If the order is not delivered by then, I want the order canceled and a full refund issued. I initia...
On January 22, 2026, I placed an order on Shein containing three items. The order number is GSO153453001A14, and it was delivered to me on January 28, 2026. However, when the package arrived, I discovered that only one of the three items in my order had been shipped, and two items were missing. The ...
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