Today, I visited the Sephora store at Zorlu Shopping Mall to purchase perfume. While I was undecided between two scents, I requested a tester. However, the saleswoman informed me that there were no testers available. Instead, she suggested spraying it on my arm directly, and I agreed. When she opened the drawer, I noticed small tester products inside. She apologized for the confusion. I have a complaint regarding Sephora's store policies and its employees. In Europe, customers are provided with generous tester bottles for free, enabling them to experience the fragrance before making a purchase decision. Unfortunately, in our country, it seems that store employees either keep these testers for themselves or provide them only with substantial purchases. They don't offer testers for the specific product you're interested in; instead, you receive a mixed assortment. I'm filing a complaint, urging you to address this issue promptly.
I’m deeply disappointed with my recent experiences at the Sephora store in Bursa Korupark. During my last two visits, I specifically asked for tester perfumes or serums, yet I was told both times that there were none available. When I asked again today—without even specifying a particular product—I ...
On April 21, 2025, I made a purchase worth ₺8,794 at the Sephora Mall of İstanbul store. Shockingly, despite the high amount I spent, I was not given even a single tester. I am a new Sephora member and had made my first purchase on April 11, 2025, spending ₺9,094. Excited by the idea of accumulatin...
Every time I visit the Sephora store in Mall of Istanbul, I notice that all the female employees, except those in the perfume section, are busy doing their own makeup. This happens without fail on every visit. I usually know what I want before coming in, but I always struggle to find someone to help...
On 10.04.2025, I went to the Sephora Vadi İstanbul store to pick up an order I had placed the previous week. When I finally had the chance to collect it today, I was surprised and disappointed to see that no testers were included—not even one. When I politely asked about it, the staff completely bru...
Today, I experienced another frustrating issue at Sephora. After purchasing the Huda Beauty mini powder, I opted to put it in my bag without requesting a shopping bag since it was a small item. Later, I decided to ask for a perfume sample. However, the staff member seemed to doubt my purchase and as...
Comments