I walked into a Sephora store looking to buy a long-lasting perfume and clearly told the sales associate that lasting power was my top priority. I was confidently recommended Bvlgari Man in Black 150 ml, which was described as “famous for its longevity.” I trusted the expert advice and bought the product.
However, when I started using it, I noticed that the scent disappears within five minutes. At first, I thought maybe it was just how it reacted with my skin, but after a while, I realized no one around me could smell it either.
I went back to Sephora and reported the issue. They asked me to test another bottle in-store—same result, no noticeable scent. I returned again, only to be told by the brand representative that I should have brought it back within 15 days, and now they couldn’t help me.
This is completely unacceptable. I shopped at Sephora specifically to avoid issues like this. I expected a genuine product with genuine support. Instead, I got a frustrating experience, no resolution, and lost money.
If I wanted to be ignored after a bad purchase, I could have gone to a random vendor on the street. But when a major retailer like Sephora brushes you off, it really makes you question their integrity.
I’m demanding that Sephora take responsibility and offer a proper solution—either a replacement or refund. Treat your customers better. We don’t just pay for a product—we pay for trust.
I purchased a Dolce & Gabbana perfume from Sephora Mall of İstanbul and experienced a serious issue with its lasting power. Before buying, I tested the perfume at the store — it stayed noticeable for over 2 hours. However, the bottle I purchased barely lasted 15 minutes on my skin! I immediately sen...
I purchased a Dolce & Gabbana The One perfume from Sephora, but from the very first use I realized there was a serious issue. The scent disappeared within seconds and became completely undetectable. At first, I thought maybe I couldn’t smell it on myself, but I asked others to test it as well, and t...
I purchased a Burberry Hero EDP perfume from a Sephora store, and I am extremely disappointed. The perfume has absolutely no scent — not even immediately after applying it. Forget about longevity; the fragrance itself is nonexistent, almost as if I sprayed water on myself. It is outrageous consider...
I bought Michael Kors Wonderlust perfume from Sephora in Ankara, Turkey. Since I used this perfume years ago, I know it is very long-lasting, so I bought it. But unfortunately, the scent I sprayed lasts for 15 minutes then it disappears immediately. Everyone around me and I have observed and experie...
About a week ago, I purchased a Yves Saint Laurent perfume from the Sephora store at Mersin Forum. The salesperson recommended it, especially for its longevity. However, after using it a couple of times, I must say it's not long-lasting at all. I went back to the store to express my concerns, but th...
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