I placed two separate flour orders through Schär’s official website, and both times the products arrived with the packages burst open. Since the orders were shipped in cardboard boxes, I only noticed the damage after opening the package. I previously emailed photos of the issue, but I never received any response. Today, the same problem happened again, and once again I received no reply.
I am not requesting a refund; however, I do want my next order to be packaged securely and delivered in proper condition. My order number is 902114757376, and the delivery was made to Istanbul. I am expecting a solution and a response regarding this issue.
On November 12, 2025, I purchased various bread products from Schär’s online store with order number 76523. The delivery address is Beyoğlu, Istanbul. I paid $36 using my bank card. However, even after a full week, my breads are still marked as “being prepared,” and nothing has been delivered to me....
On October 27, 2025, I purchased various products from the Schär Store’s official website with order number 76137. My order was delivered to my address in İzmir on November 4, 2025. When I opened the package, I saw that one of the Pan Multigrano bread packs was completely moldy. This was especially ...
On October 10, 2025, I placed an order through Schär’s official online store as part of their “Buy 1 Get 1 Free” promotion. I ordered 5 packs of gluten-free pasta and paid a total of $22 (Order No: #75861). According to the promotion, I should have received 5 additional packs for free. However, the ...
I bought Schär mini crackers, and while pouring them onto a plate to eat, I noticed a hair stuck to one of the crackers. This was extremely disturbing in terms of hygiene and honestly made me feel sick. The product’s expiration date is 17/02/2026, the barcode number is 8681705100619, and I still hav...
I bought Schar Curvies Paprika chips at Carrefour on November 26, 2025. The chips' inner package was already open, which means they were made that way. The outer lid was tightly closed, but the protective package inside was open. This let the food go bad, lose its freshness, and have a lot fewer chi...
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