On 24.07.2024, the panel of the air conditioner was broken after a new purchase was made by Samsung authorized service personnel. On the same day, they said that the authorized service that made the installation could not be managed and was sent to registered regions. Later, both the authorized service personnel and Samsung called me and said that the change was approved. I waited for over a month and when there was no response, they re-communicated that the system change was approved and said that the service will get back to you. There was no flow of service exit. Again, I was able to coordinate the installation of Samsung and constantly coordinate between Samsung and the authorized service personnel in this way. Now they say that the change of my air conditioner has not been approved yet and they ask me who gave me this information. There is no coordination in America, no interest and they do not stand behind the roads. I will never buy Samsung white goods from now on.
I bought a Samsung air conditioner and called what I thought was their authorized service to have it installed. They told me when they would be there but didn't show up. When I asked for a second appointment, they finally showed up, but the pipe they put in was cracked. The next day, they came back ...
On July 10, 2023, I purchased a Samsung air conditioner, and on July 13, 2023, I requested installation through the authorized service. However, the Samsung service team repeatedly disconnects my calls after promising to call me back. I'm unable to obtain any information or assistance. If your team ...
I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I p...
We bought the Samsung wind Free 1+2 air conditioner in July 2024 and the air conditioner was installed in 4 months. It was installed in winter and we did not use it. When we turned it on to use it in 2025, we saw that the air conditioner did not cool and blew no differently than a fan. For 2 months ...
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