I purchased a Samsung S20 FE SM-G model device. Today, the back cover of the device detached on its own, and at the same time, it stopped reading the SIM card. There is no sign of impact or physical damage; the issue occurred completely on its own. It currently does not recognize the SIM card at all. I was not charged any fee regarding this matter, but I am requesting a free device replacement from Samsung to resolve my grievance. I kindly ask for a prompt resolution to my problem.
I purchased a Samsung S21 FE 5G in June 2023. Recently, the device has started overheating severely, and even worse, the battery has begun to swell. As a result, the glued back cover is now detaching from the phone. How is something like this even possible for a relatively new device? It is shockin...
I eagerly purchased the Samsung S21 FE from Media Markt in February. I took excellent care of the phone, protecting it with a screen guard and a sturdy case that I never removed. To my dismay, I discovered self-generated cracks on the back of the phone despite no external damage or mishandling. Feel...
I purchased my Samsung S21 FE phone in January 2025. Today, the screen glass cracked after the phone slipped from my hand. Even though the device is very new, I am disappointed to experience such an issue in such a short time. The phone had no previous damage or any other issues—the crack occurred d...
Hello, I'm filing a complaint about my Samsung A21s phone, which suddenly turned off and didn't turn on. I bought this phone on July 20, 2020, and it's been less than two years since then. I sent it to the service center for repairs, but they called a few days later and said the motherboard had been...
I am using a Samsung Galaxy S24 FE, and I have discovered a serious security issue with the fingerprint reader. On December 11, 2025, at around 4:20 PM, my friend—whose fingerprint is absolutely not registered on my phone—was able to unlock my device using his own fingerprint. After this initial inc...
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