I bought the Samsung QLED 65Q70BA TV, anticipating exceptional quality, but it has turned out to be quite disappointing. The remote control ceased functioning shortly after I began using it, and the screen exhibits significant clouding problems that detract from the overall viewing experience. When I contacted Samsung Turkey, I expected a resolution, but the support I received was quite disappointing. Rather than resolving the issue effectively, they had me endure several calls without providing any genuine solution. I anticipated a dependable product for the amount I spent, but instead, I'm left with a TV that fails to deliver on its promises. I wish I hadn't chosen Samsung and would recommend that others reconsider their decision before making a purchase. A brand of this magnitude ought to manage these concerns far more effectively.
Dear Customer, Thank you for reaching out. We kindly ask you to provide us with your full name and contact information so that our solution center can get in touch with you. Sincerely, Samsung Electronics Turkey
I already shared with you via WhatsApp communication that I will start legal proceedings with my information, and you have already notified me that you will not help. You were definitely not helping. Stay away from Samsung.
Not clouding, but a hurricane, mashallah
Dear Customer, You can share your phone number and full name in the reply field so that we can contact you. Our solution center will reach out to you shortly. Sincerely, Samsung Electronics Turkey
I already shared my contact information with you, you already called me on WhatsApp. I am requesting an exchange, but you said you can't do anything about the exchange.
Dear customer, We could not reach you because you did not share your contact information. You can reach our live support lines. Sincerely, Samsung Electronics Turkey
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