Maersk Fails to Refund $435 Overpayment After 77 Days

On January 21, 2026, an overpayment of $435 was made to Maersk in connection with Bill of Lading No. 261166816. Although Maersk explicitly acknowledged the overpayment in our correspondence, the refund has still not been issued, even after 77 days.

Since March 12, we have submitted all the requested documents five times, including the payment receipt, tax registration certificate, signature circular, and refund form. Each time, we were redirected to different departments, such as Global Refunds, TR Import, and the Warehouse Refund Department, causing the process to start all over again. As a result, our business operations have been disrupted, and we have had to repeatedly correspond with Maersk about the same issue.

Most recently, on April 8, we were informed by H** B** E**, who holds the title of Collection Specialist, that the Warehouse Refund Department had not provided a positive response and that we needed to submit a new request through the web portal. Redirecting a refund request to the portal after 77 days of unsuccessful email correspondence, despite our having submitted all the required documents in full, has caused us considerable dissatisfaction and gives us the impression that Maersk is unnecessarily prolonging the process.

As Missflora Kimya San. Tic. Ltd. Şti., we demand the immediate refund of the $435.00 overpayment, without any further delays or additional procedures, in connection with transaction BL 261166816 and our account number TR01*07972. We also request that cases No. 2604-36070*300 and 2604-36**97697, which are referenced in our previous correspondence, be taken into consideration so that this matter can be resolved as quickly as possible.