• Homepage
  • Samsung
  • Samsung QE50Q60T TVs Developed Screen Issues After Warranty and Need Costly Repair
ID:30493790
1
Sadi is completely dissatisfied with the result

Samsung QE50Q60T TVs Developed Screen Issues After Warranty and Need Costly Repair

profile
Sadi
Samsung
October 28, 2024 5:12 pm
32

I got two Samsung QE50Q60T 50" TVs back in 2021, and now both are showing horizontal lines on the screens, and it's getting worse as time goes on. In the end, the screens totally turned off, leaving the TVs useless. I contacted Samsung's customer service, and they informed me that since my warranty was up, I'd have to cover the repair costs myself. I’m really surprised—these TVs cost a lot, and they’ve only lasted a few years before both running into the same problem. It seems like there's a problem with the manufacturing, but Samsung isn't providing any help other than an expensive repair option. I thought Samsung products would be tougher and more dependable, so I'm really disappointed with how they're handling this issue.

Samsung Logo
Samsung
November 01, 2024 9:42 am (3 days after complaint)

Dear customer, We were unable to reach you because you did not share your contact information. You can reach our live support lines. Sincerely, Samsung Electronics Turkey

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

5
Kadir is very satisfied with the result
Resolved

Samsung QE50Q60T QLED TV Unusable Display After Limited Use

profile
Kadir
Samsung
January 30, 2024 1:02 am
82
"The service performed a fault diagnosis, and the result was disappointing: the panel price is 22,000 TL. It is currently at the solution center; I hope the Samsung company stands by its product and replaces the panel. They claimed a 10-year screen warranty for the Samsung QLED TV, but what difference does that make for screen burn-in? If you are so confident in your screen, should we intentionally burn it? I don't understand; we will wait and see."
Samsung QE50Q60T QLED TV Unusable Display After Limited Use

Samsung TVs Break Soon After 2-Year Warranty

profile
Ezgi
Samsung
October 13, 2023 10:18 pm
32

About 15-20 days after my purchase on June 25, 2021, of the Samsung QE50Q60TAUXTK 50" television, dead pixels started to appear on the screen in the form of black lines in July 2023. We contacted customer service and were informed that, since the warranty had expired, we would have to pay for any re...

1
Evren is completely dissatisfied with the result

Samsung UE50TU8000UXTK TV Screen Defect Not Warrantied

profile
Evren
Samsung
January 16, 2024 11:24 pm
73

I bought a SAMSUNG UE50TU8000UXTK model television on 18.12.2020 for a higher price, thinking that I could use it for many years. Shortly before the 2-year warranty period expired, horizontal lines began to appear on the TV screen. When I called SAMSUNG customer service, they created a fault report....

Samsung 50Q60T TV Keeps Turning On and Off

profile
Erkan
Samsung
September 21, 2024 1:09 am
25

I'm quite disappointed with my Samsung 50Q60T TV, which I bought in December 2020. For the second time, it failed shortly after the warranty expired. My TV constantly turning on and off for no apparent reason, making it impossible to watch television. After conducting some research online, I realize...

Horizontal Lines on My Samsung QLED 55-Inch TV After Just a Few Years

profile
Yasin
Samsung
December 25, 2024 9:46 pm
10

I purchased a Samsung QLED 55-inch TV about 4-5 years ago, and now horizontal lines have started appearing on the screen. Over time, the number of lines has only increased. When I contacted Samsung's authorized service, I was told that replacing the panel would cost ₺16,000. It’s frustrating that a ...

Report a Similar Issue