In February 2023, I purchased a Samsung microwave. The bottom rotating part of the oven stopped working at the end of the third month. I spoke with customer service and product service. I told them to fix the problem at home, but I later discovered that microwave ovens are classified as portable household equipment under Samsung product policy. They said I should bring the owen to the service. 15 kg oven should be safely transported to the service! They informed me that if I pay "extra money," the service will take care of my home for a 2-year guarantee device. The service information desk and the solution center worker were both extremely rude to me. If service can come and fix it, why don't they? If they don't normally provide this service, why do they do it for money?
We bought a Samsung refrigerator on September 2, 2021. We've had consistent cooling issues and haven't been able to achieve the desired efficiency. We have to throw away perishable items that we buy on a regular basis because they spoil. When we contacted customer service, we were asked questions su...
I have a Samsung washing machine and since 2018, the first year I bought it, it has been serviced 3 times and it has been repaired on site. It was repaired and followed up on site 2 times, and because the problem was not resolved, they took the machine to the service. As a result, it stayed in the s...
On August 18, 2023, I purchased a set of home appliances from Samsung, including a TV, refrigerator, washing machine, and dishwasher. Upon unpacking the refrigerator, I immediately noticed paint stains on the side and peeling in two different places on the front cover. Consequently, I decided not to...
I must share my harrowing experience with Samsung appliances. We all think Samsung is great until we make a purchase. After-sales support is non-existent. My 6-year-old Samsung refrigerator broke down on Friday, July 7, 2023. I immediately contacted their call center, pleaded countless times, and ma...
On December 12, 2020, we purchased a Samsung TV and refrigerator. In March 2022, both the refrigerator and TV broke down—their mainboards and motors were replaced under warranty, but everything inside the fridge was ruined. In 2025, the refrigerator broke down again, along with all the items inside....
Comments