I must share my harrowing experience with Samsung appliances. We all think Samsung is great until we make a purchase. After-sales support is non-existent. My 6-year-old Samsung refrigerator broke down on Friday, July 7, 2023. I immediately contacted their call center, pleaded countless times, and made numerous phone calls, but they informed me that they could only send a technician after 6 days. We're left waiting. Everything in my fridge spoiled - the meat, cheese, and everything else had to be thrown away. We're left without a fridge in the scorching heat of summer. To make matters worse, I had another Samsung refrigerator that broke down 6 months ago. The technician arrived days later and couldn't even fix it. It became junk. I had no choice but to purchase a different brand. I've suffered both financially and emotionally. I regret buying all Samsung electronic products for my home. I warn everyone to stay away from Samsung. I've never encountered such a terrible brand in my life.
I bought a Samsung refrigerator in 2021, and it stopped cooling after a year. I had to contact customer service, and it turns out that these kinds of problems are common with Samsung. They assured me that they would replace it if it happened again. I can't even use my Samsung fridge right now, and t...
We bought a Samsung refrigerator on September 2, 2021. We've had consistent cooling issues and haven't been able to achieve the desired efficiency. We have to throw away perishable items that we buy on a regular basis because they spoil. When we contacted customer service, we were asked questions su...
On August 8, 2023, I requested service for my Samsung refrigerator due to a malfunction. The service team determined that repairing the refrigerator was not an option and that it needed to be replaced. We paid the required fee for the replacement, but we haven't received any updates or communication...
I previously filed a complaint regarding a malfunction in my Samsung refrigerator on September 13, 2023. Unfortunately, the same error occurred twice more after that incident. On December 13, 2023, I initiated another service request due to the recurring issue. The service representative, who arrive...
My Samsung fridge with bottom freezer turned itself off with an error code when we were not at home. When we came home on 18/08/2024, our kitchen was in a very bad condition. All the food was spoiled, vegetables, fruits and meat juices covered our kitchen. We immediately created a service record, bu...
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