My Samsung A34 5G phone started shutting down after the latest update. It takes a long time to turn back on, apps lag, the phone overheats, and other issues continue to appear. We contacted Samsung customer support and performed a full reset, but the problems remain. When we call the representatives, they say it must be sent to the service center. I asked what I’m supposed to do without a phone during that time, and they told me to borrow one from a relative. In Istanbul, they apparently offer spare phones, but since I’m not in Istanbul, they say no such service is available unless I personally deliver the phone to the service center. This is how customer needs are ignored. In an emergency, I try to use my phone and find it’s completely shut off. At that point, it feels like human life doesn’t even matter. We can’t call emergency services unless the phone decides to work. I bought this phone based on a Samsung recommendation, and I can honestly say I regret it.
It's been almost a month since I bought the 8/256GB version of the A34 5G model. In the first week, it worked perfectly without any issues like lagging, freezing, or overheating. Then, I tried resetting it, hoping it would fix the problem, but it didn't. I also installed a system update, which made ...
On December 10, 2024, I purchased a Samsung A35 256GB from the Arçelik store in Istanbul Marmara Park. Within the first 2-3 days of use, the phone began overheating excessively, reaching temperatures of 35-40°C. It was so hot that it burned my hands and face, making it impossible to use for calls un...
I purchased the Samsung Galaxy S23 on 26.12.2023, and from the moment I started using it, the phone began encountering network problems. After a week, I took it to the Samsung authorized service center in Bursa. The service center made some adjustments, returned the device to me, and requested docum...
I recently purchased a Samsung Galaxy A54, and I was very happy with it at first. However, after a recent update, I started to experience a problem with the phone detecting moisture and not charging. I contacted Samsung customer service, and they told me to send the phone in for warranty service. Ho...
I purchased my Samsung A34 just 11 months ago, and despite having one more year of warranty, I have already experienced two major software failures. The first issue happened at 7 months, and now, at 11 months, my phone suddenly shut off completely, and the screen went black. I took it to the Samsun...
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