I bought a Samsung refrigerator with four doors, model RF85K90127F, seven years ago. We requested service because of a malfunction. The technician informed us that the digital panel was faulty, and the entire door needed to be replaced. However, they stated that the door was no longer available and provided a replacement for a price. We were invited to choose between two models, but the ultimate cost would be established after procurement. We reluctantly consented to the replacement, but were then informed that it would cost ₺40,000 upfront. We are being asked for roughly half the price of the ₺93,000 goods due to the unavailability of the faulty part. We request a prompt resolution to this issue.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services through the contact us section. Best regards, Samsung Electronics Turkey
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